Privacy policy

We at Dietitians of Palm Valley, LLC (the “Company”, “we”, “our” or “us”) respect your right to privacy. This Privacy Policy applies to information and data collected online through our website, find-foodfreedom.com (the “Site”) and governs online data collection and usage by the Company. Please read this Privacy Policy carefully and contact us if you have any questions.

Information We Collect

We collect a variety of information from you when you visit our Site, make purchases, or interact with us on social media. We use this information to provide you with up-to-date information as quickly and efficiently as possible.  

The information we collect may include the following:

Personal Data: We may collect your name, shipping address, or email address. You consent to giving us this information by providing it to us voluntarily on our Site. You provide some of this information when you opt-in to our newsletter, make purchases from our Site, or sign-up to watch a webinar on the Site. Your decision to disclose this data is entirely voluntary, but your refusal may prevent you from accessing certain benefits from our Site or from making purchases.

Non-personal Data: There is “non-personal data” that our servers may automatically collect about you when you access our Site, such as your IP address, the type of computer you use, your operating system, browser type, the dates and times that you access our Site, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name, type, ID model and manufacturer, your phone number, your country of origin, and other interactions with our application.

Financial Data: Financial data relates to your credit card or bank transfer details. We do not store financial data. Financial data is transferred to our payment processors, which are currently Stripe or PayPal (such processors are subject to change from time to time). Please take the time to review these processors’ privacy policies to determine how they use and protect your financial data.

More About IP Addresses: An “IP address” is a unique number that is automatically assigned to your computer when you connect to the Internet. It is used to identify your computer’s “location” in cyberspace, so that the information you request can be delivered to you. IP addresses do not include your name, email address, or other information that identifies you personally, but in some cases, they can be used to identify you. For example, if you have registered with this Site, we may link your IP address to account information that identifies you personally. We may also provide your IP address to our third-party service providers who can use it to identify your state and zip code. This gives us valuable demographic information about the individuals who use this Site.

How We Use Your Information

Your information allows us to offer you certain products and services, including the use of our Site, to fulfill our obligations to you, to customize your interaction with us and our Site, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our Site or mobile app).

You may, at any time, opt out of receiving any information from us. Your information may be aggregated with other users’ information on a purely non-identifiable basis to understand how our services are used to help make them better.

Why We Collect Your Information

To personalize your experience, improve our Site, improve customer service, process transactions, analyze trends to improve our Site and offerings, resolve disputes and settle any problems, notify you of updates and promotional offers, send you newsletters.  We will not sell, rent or lease your personal information to others.

Why We Share Your Information

There are situations where we may share your information with a third party. The following are specific reasons why we may share your information:

Third Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, and email delivery. We may not always disclose these third party processors if not required by law.

By Law: We will disclose your personal information if required by law to protect the rights, property, and safety of others or the Company.

Security and Prevention:  We may disclose your personal information to detect, prevent, or otherwise address suspected fraud, security or technical issues, or to protect against imminent harm to the rights, property or safety of us, our users or the general public as required or permitted by law. 

Interaction with Others: If you interact with others in a Facebook group related to any courses or programs you buy from us, other users may have access to some of your data, including your name, profile picture, and your history of interaction within those groups.

External Links: Our Site may include hyperlinks to other websites, so please be cautious when clicking these links to outside websites. We don’t regularly monitor these sites and are not responsible for the privacy policies of these sites. Please review these privacy policies because they are different from ours and we do not control those privacy policies.  Any personal data you choose to provide to or that is collected by such third parties is not in any way covered by this Privacy Policy. A link to another website from our Site does not constitute an endorsement or representation about the value, quality or usefulness of anything found on that third-party website.

Use of Cookies & Web Beacons

Our Site uses “cookies” to help personalize your online experience.  A cookie is a text file that is placed on your hard disk by a web page server.  Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you.  We use cookies to keep track of how you are using our Site to tailor web content to your interests.  We will not share or sell non-aggregated information contained within cookies to any third party.  A web beacon is often a transparent graphic image, usually no larger than a 1×1 pixel that is placed on a webpage and is used to help monitor the behavior of a user.

You also have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  If, however, you choose to decline cookies, you may not be able to fully experience the interactive features of our Site or have some of the services on our Site function properly. 

Website Analytics

Google Analytics may use cookies or other tracking technologies to analyze visitors’ use of our Site or mobile app to better understand online activity. Please review their privacy policy.

Opt-Out and GDPR

If you live in the European Union, you may also use the unsubscribe/opt-out features to request that we redact your personal information from our records. Please note that our Site is hosted by servers in the US, so if you reside in the European Union, some of your data will be transferred to those servers. We will comply within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity.

If you need further assistance with unsubscribing or opting-out of any of the Services, or with redaction of your personal information, please email customer service at info@dietitiansofpalmvalley.com for assistance.

At our discretion, we may determine that your lack of engagement in the services we provide indicates your desire to opt-out of the services we provide. For example, you may be removed from our email list if you have not opened an email from us for a certain period of time.  Again, you may opt-in at any time.

How Long Do We Keep Your Information?

We will retain your information indefinitely until you opt-out, request removal or redaction.

Children’s Privacy

We are committed to protecting the privacy of children.  You should be aware that our Site is not intended or designed to attract children under the age of 13.  We do not collect personally identifiable information from any person we actually know is a child under the age of 13.

Keeping Your Information Secure

We value your trust and take it seriously. To prevent unauthorized access and disclosure, to maintain data accuracy, and to ensure the appropriate use of your information, we will utilize industry standard physical, technical, and administrative procedures to safeguard any personal information we collect.

Consent to Transfer 

Our Site is operated from the United States. If you are located outside of the United States, be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of the services we provide and/or providing us with your information, you consent to this transfer.

Changes to the Privacy Policy

We will occasionally amend this Privacy Policy to reflect company and customer feedback. We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. If we materially change our use of your personal information, we will announce such a change on our Site, and will also note it in this Privacy Policy. If you have any questions about this Privacy Policy, please contact us via email at info@dietitiansofpalmvalley.com.